RETURNS & REFUNDS
RETURNS AND REFUNDS
ORDER CHANGES AND CANCELLATIONS
We respect that sometimes an order may be made in error or you change your mind. If this is the case, please contact us at The House Jar or call us on 01628 312517 or by emailing us at firstname.lastname@example.org. To lessen your waiting time, we ask that you have your order number ready and the date on which you ordered. In the event that your order has already left us to reach you, please see our returns procedure below.
MISSING OR DELIVERY DAMAGED GOODS
This would make us as unhappy as you so for any reason your order has taken longer than the quoted delivery timescale, is incomplete or damaged in any way, please contact us on 01628 312517 or at email@example.com and we will get to work straightaway to put everything right.
This is thankfully a rarity and we are proud of the quality items that we source for you. If, however, anything beyond our powers does go wrong within 30 days of receipt, simply follow the returns procedure below in order that we can sort out an immediate exchange or refund for you. We need you to complete the returns form that comes with your item to accurately describe the fault as best you can so we can ensure that similar products aren't affected. Furthermore, if a fault develops outside of the 30 days from time of receipt of goods period then always contact us on 01628 312517 or email us at firstname.lastname@example.org to discuss the fault and agree the best way forward. Your happiness is our happiness and we are committed to achieving the best customer service at all times.
We understand that you may not always be in to accept your delivery from us. We use Royal Mail for our smaller items and Parcel Force as our courier as both delivery options give you added flexibiity to either collect the item from your local post office or have the item re-delivered at your convenience. Both methods will deliver a card or email you with instructions to re-arrange your delivery. In Parcel Force's case, they will attempt delivery on three occasions and if this is missed and the item is returned to us. Unfortunately, in this instance, The House Jar have to issue a second postage charge to have the item re-sent but we will contact you first to give you this option or to issue a refund (although we won't be able to reimburse you for the original delivery cost :( )
In the event that you simply change your mind or you are not totally satisfied with your purchase, we are happy to issue a refund within 14 days of receipt of your goods. Unfortunately, we cannot refund the cost of the return postage unless otherwise agreed prior to your return.
In all cases of return, please complete the returns form included in your delivery and enclose this in your return parcel which should be posted to us within 14 days of receipt of your delivery at:
THE HOUSE JAR
1 Highfield Road
NB: In order to issue you with a refund, we have to kindly state that it is your responsibiity to ensure that any returned items are as new and in their original packaging. Please pack them securely to minimise risk of damage on their way back to us and remember to ask your post office for proof of delivery.